What does the Americans with Disabilities Act require from owners of small businesses serving the public?

The Americans with Disabilities Act (ADA) mandates that owners of small businesses serving the public must remove physical barriers that are "readily achievable." This means that if removing a barrier does not cause significant difficulty or expense, the business owner is required to take appropriate steps to make their facilities accessible to individuals with disabilities.

The term "readily achievable" is significant because it recognizes that not all modifications may be feasible or financially viable for every business. This standard allows for a practical approach, where businesses assess their unique circumstances, including their size and resources, to determine what changes can be made to enhance accessibility. This could involve simple measures such as rearranging furniture, installing grab bars, or adding ramps.

The other options imply either unreasonable expectations or limitations that do not align with the intent of the ADA. For instance, requiring all barriers to be removed regardless of cost could disproportionately burden small businesses. Similarly, providing exclusive services or financial assistance to disabled individuals does not represent the ADA’s goal of ensuring inclusive access for everyone. Thus, the requirement to eliminate readily achievable barriers stems from a balanced perspective that encourages accessibility while considering a business's operational realities.