What type of manual would be provided to sales associates and employees alike, that establishes the expected roles and responsibilities?

Office policies and procedure manuals are crucial documents within a real estate office as they detail the specific roles and responsibilities expected of sales associates and other employees. These manuals serve as a comprehensive guide to the standard operating procedures, workplace expectations, and various protocols that team members should follow to ensure a consistent and efficient workflow.

This type of manual includes essential information on daily operations, organizational hierarchy, communication protocols, and client interaction standards. By clearly defining roles, responsibilities, and processes, an office policies and procedure manual sets the foundation for accountability and professionalism within the team. It helps to align the employees’ actions with the organization's goals and compliance with legal regulations.

In contrast, an employee handbook is generally broader and serves to provide overall company policies such as employment laws, benefits, and workplace conduct, rather than specific operational guidelines. A training manual focuses specifically on the skills and knowledge required for the job, often used for onboarding new hires or during specific training sessions. The code of ethics outlines the moral principles and standards that guide behavior but does not typically detail specific job responsibilities or office procedures.